pheliskougra: (Default)
[personal profile] pheliskougra
Update on the last post:

Yesterday morning, the pizza place's owners called me. To apologize for the mess.

It turns out they checked on what happened, and things went down as I had guessed already: when the kitchen messes up, they have to pay half the cost of the messed food. The girl whom I talked with on the phone was afraid of having to pay for the repeated mistakes, and in a panic blurted out that crap about 'eating half the pizza before complaining'.

Not that it makes calling anyone a scammer okay.

We talked on the phone for a half hour or so, while they explained they are having trouble with finding good help, cooks and waiters and counter people doing shoddy work, only interested in collecting their paycheck. Turns out I was not the first to complain, but I was the first to go out of my way to make a point of how dissatisfied I was.

They actually thanked me for the wake-up call.

The two talked about how they spent the time since my 'incident' going over notes and records, and noticed how the service quality takes a nosedive in slow days. So, they were actually scared the bad service was alienating customers and preventing the business from growing. Wondering how many people order or sit down at the place to eat for the first time, get bad service, and never return.

So, long story short: I accepted my money back, accepted their apology, and also apologized for my piss and vinegar stunt, even while they kept reassuring me I was right in being pissed off and how my reaction snapped them into action.

I might be ordering from them again in the future.

Who knows, right?

Their pizzas are really awesome.

Date: 2011-10-05 12:11 am (UTC)
aisforamy: december 2011 (*hugs*)
From: [personal profile] aisforamy
That's awesome! I read somewhere that for every 1 dissatisfied customer, 7 people will hear about it. That may not seem like much at first, but if those seven people decide to give a business a miss because of that one person, it can have a huge impact of businesses with poor customer service records.

I'm glad they actually reflected on what their problem is and are trying to resolve it!

Date: 2011-10-05 02:13 am (UTC)
pastrydeity: (Apple)
From: [personal profile] pastrydeity
Places with good pizza are hard to find!

About as hard to find as good customer service, these days.

Hopefully they get better.


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